---
description: Discover the benefits and disadvantages of Cisco Finesse.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cisco Finesse Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [Cisco Finesse](/software/1029520/cisco-finesse) > [Cisco Finesse Alternatives ](https://www.capterra.co.uk/alternatives/1029520/cisco-finesse)

# Alternatives to Cisco Finesse

Canonical: https://www.capterra.co.uk/alternatives/1029520/cisco-finesse

> Explore the top alternatives to Cisco Finesse. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **WhatsApp** — 4.7/5 (16475 reviews) — WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication.
   - [View profile](https://www.capterra.co.uk/software/180345/whatsapp)
   - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/180345/1029520/whatsapp/vs/cisco-finesse)
2. **Viber** — 4.4/5 (4064 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
   - [View profile](https://www.capterra.co.uk/software/180348/viber)
   - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/180348/1029520/viber/vs/cisco-finesse)
3. **Telegram** — 4.7/5 (6438 reviews) — Telegram is a secure and fast messaging application for mobile and desktop devices.
   - [View profile](https://www.capterra.co.uk/software/180347/telegram)
   - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/180347/1029520/telegram/vs/cisco-finesse)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/102188/1029520/liveagent/vs/cisco-finesse)
5. **Zoho Desk** — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities.
   - [View profile](https://www.capterra.co.uk/software/169505/zoho-desk)
   - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/169505/1029520/zoho-desk/vs/cisco-finesse)
6. **NiCE CXone** — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.co.uk/software/134775/incontact-call-center-software)
   - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/134775/1029520/incontact-call-center-software/vs/cisco-finesse)
7. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
   - [View profile](https://www.capterra.co.uk/software/21409/genesys-cloud)
   - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/21409/1029520/genesys-cloud/vs/cisco-finesse)
8. **Text Request** — 4.6/5 (1193 reviews) — Gain a competitive edge with Text Request’s SMS API, SMS marketing, appointment scheduling tools, and white-glove 10DLC registration.
   - [View profile](https://www.capterra.co.uk/software/167015/text-request)
   - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/167015/1029520/text-request/vs/cisco-finesse)
9. **Five9** — 4.2/5 (487 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
   - [View profile](https://www.capterra.co.uk/software/132405/five9)
   - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/132405/1029520/five9/vs/cisco-finesse)
10. **Front** — 4.5/5 (292 reviews) — Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more.
    - [View profile](https://www.capterra.co.uk/software/132901/front)
    - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/132901/1029520/front/vs/cisco-finesse)
11. **Superchat** — 4.8/5 (316 reviews) — Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
    - [View profile](https://www.capterra.co.uk/software/210968/superchat)
    - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/210968/1029520/superchat/vs/cisco-finesse)
12. **ServiceNow Customer Service Management** — 4.4/5 (153 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
    - [View profile](https://www.capterra.co.uk/software/192052/servicenow-customer-service-management)
    - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/192052/1029520/servicenow-customer-service-management/vs/cisco-finesse)
13. **Sobot Nexus** — 4.9/5 (118 reviews) — Sobot Nexus is the AI-first platform that unifies 10+ channels, customer context, live chat, ticketing, call center, and WhatsApp API.
    - [View profile](https://www.capterra.co.uk/software/1072329/Sobot)
    - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/1029520/1072329/cisco-finesse/vs/Sobot)
14. **Bitrix24** — 4.2/5 (1005 reviews) — Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder.
    - [View profile](https://www.capterra.co.uk/software/113540/bitrix24)
    - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/113540/1029520/bitrix24/vs/cisco-finesse)
15. **inconnect** — 4.0/5 (20 reviews) — Connect and centralize all your CX channels
    - [View profile](https://www.capterra.co.uk/software/164772/omnichannel)
    - [Compare vs Cisco Finesse](https://www.capterra.co.uk/compare/164772/1029520/omnichannel/vs/cisco-finesse)

## Related Categories

- [Contact Center Quality Assurance Software](https://www.capterra.co.uk/directory/33415/contact-center-quality-assurance/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Team Communication Software](https://www.capterra.co.uk/directory/31033/team-communication/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/1029520/cisco-finesse)
- [View Product Profile](https://www.capterra.co.uk/software/1029520/cisco-finesse)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/251267/Cisco-Finesse/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1029520/cisco-finesse> |
| en-AU | <https://www.capterra.com.au/alternatives/1029520/cisco-finesse> |
| en-CA | <https://www.capterra.ca/alternatives/1029520/cisco-finesse> |
| en-GB | <https://www.capterra.co.uk/alternatives/1029520/cisco-finesse> |
| en-IE | <https://www.capterra.ie/alternatives/1029520/cisco-finesse> |
| en-IL | <https://www.capterra.co.il/alternatives/1029520/cisco-finesse> |
| en-IN | <https://www.capterra.in/alternatives/1029520/cisco-finesse> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1029520/cisco-finesse> |
| en-SG | <https://www.capterra.com.sg/alternatives/1029520/cisco-finesse> |
| en-ZA | <https://www.capterra.co.za/alternatives/1029520/cisco-finesse> |

-----

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