---
description: Discover the benefits and disadvantages of Personalized Agent Intelligent Routing (PAIR).  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Personalized Agent Intelligent Routing (PAIR) Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Personalized Agent Intelligent Routing (PAIR)](/software/1024966/ai-mediated-conversations-ai-mc) > [Personalized Agent Intelligent Routing (PAIR) Alternatives ](https://www.capterra.co.uk/alternatives/1024966/ai-mediated-conversations-ai-mc)

# Alternatives to Personalized Agent Intelligent Routing (PAIR)

Canonical: https://www.capterra.co.uk/alternatives/1024966/ai-mediated-conversations-ai-mc

> Explore the top alternatives to Personalized Agent Intelligent Routing (PAIR). Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Aircall** — 4.2/5 (459 reviews) — Stop wasting your team's precious call time doing something an IVR menu can handle better.
   - [View profile](https://www.capterra.co.uk/software/144486/aircall)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/144486/1024966/aircall/vs/ai-mediated-conversations-ai-mc)
2. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
   - [View profile](https://www.capterra.co.uk/software/164283/zendesk)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/164283/1024966/zendesk/vs/ai-mediated-conversations-ai-mc)
3. **CloudTalk** — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
   - [View profile](https://www.capterra.co.uk/software/182004/cloudtalk)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/182004/1024966/cloudtalk/vs/ai-mediated-conversations-ai-mc)
4. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer you can easily control.
   - [View profile](https://www.capterra.co.uk/software/21409/genesys-cloud)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/21409/1024966/genesys-cloud/vs/ai-mediated-conversations-ai-mc)
5. **Dialpad** — 4.2/5 (562 reviews) — Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
   - [View profile](https://www.capterra.co.uk/software/190976/dialpad-sell)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/190976/1024966/dialpad-sell/vs/ai-mediated-conversations-ai-mc)
6. **Sparrow** — 5.0/5 (4 reviews) — Conversational AI Omnichannel Helpdesk Management Sales CRM Debt Collection Sentiment Analysis Customer 360 Seamless Integration
   - [View profile](https://www.capterra.co.uk/software/217419/sparrow)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/217419/1024966/sparrow/vs/ai-mediated-conversations-ai-mc)
7. **LiveAgent** — 4.7/5 (1776 reviews) — Award-winning help desk, call center and IVR software, easy to use from the start. Try it with a free 1-month trial.
   - [View profile](https://www.capterra.co.uk/software/102188/liveagent)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/102188/1024966/liveagent/vs/ai-mediated-conversations-ai-mc)
8. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.co.uk/software/134775/incontact-call-center-software)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/134775/1024966/incontact-call-center-software/vs/ai-mediated-conversations-ai-mc)
9. **Diabolocom** — 4.9/5 (9 reviews) — As a telecom operator and cloud software vendor, we empower Customer Service \& Sales teams to effectively handle all interactions.
   - [View profile](https://www.capterra.co.uk/software/181150/diabolocom)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/181150/1024966/diabolocom/vs/ai-mediated-conversations-ai-mc)
10. **MaxContact** — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
    - [View profile](https://www.capterra.co.uk/software/156506/maxcontact)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/156506/1024966/maxcontact/vs/ai-mediated-conversations-ai-mc)
11. **Eloquant** — 4.3/5 (19 reviews) — All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers.
    - [View profile](https://www.capterra.co.uk/software/1022365/eloquant)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/1022365/1024966/eloquant/vs/ai-mediated-conversations-ai-mc)
12. **Odigo** — 4.0/5 (3 reviews) — A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries
    - [View profile](https://www.capterra.co.uk/software/196966/odigo)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/196966/1024966/odigo/vs/ai-mediated-conversations-ai-mc)
13. **BeInContact** — 4.4/5 (14 reviews) — BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform.
    - [View profile](https://www.capterra.co.uk/software/1020496/beincontact)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/1020496/1024966/beincontact/vs/ai-mediated-conversations-ai-mc)
14. **DialedIn CCaaS** — 4.8/5 (319 reviews) — Cloud-based CCaaS platform with advanced dialing, smart routing, CRM integration, real-time analytics, and seamless scalability.
    - [View profile](https://www.capterra.co.uk/software/29589/callcenternow)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/29589/1024966/callcenternow/vs/ai-mediated-conversations-ai-mc)
15. **Readymode** — 4.6/5 (142 reviews) — Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.
    - [View profile](https://www.capterra.co.uk/software/136728/Readymode)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.co.uk/compare/136728/1024966/Readymode/vs/ai-mediated-conversations-ai-mc)

## Related Categories

- [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software)
- [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)
- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/alternatives/1024966/ai-mediated-conversations-ai-mc)
- [View Product Profile](https://www.capterra.co.uk/software/1024966/ai-mediated-conversations-ai-mc)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/246241/AI-Mediated-Conversations-AI-MC/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-AU | <https://www.capterra.com.au/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-CA | <https://www.capterra.ca/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-GB | <https://www.capterra.co.uk/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-IE | <https://www.capterra.ie/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-IL | <https://www.capterra.co.il/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-IN | <https://www.capterra.in/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-SG | <https://www.capterra.com.sg/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-ZA | <https://www.capterra.co.za/alternatives/1024966/ai-mediated-conversations-ai-mc> |

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